What must a billing company's written policies and procedures reflect?

The written policies and procedures of a billing company must reflect federal and state statutes because compliance with these legal requirements is essential for the operation of any healthcare-related entity. Adhering to applicable laws ensures that the billing processes are conducted lawfully, protecting the organization from legal repercussions, such as penalties or sanctions. Federal and state statutes encompass various regulations, including those related to patient privacy, billing practices, and coding standards, ensuring that the billing practices are not only efficient but also compliant with legal standards.

In contrast, while internal organizational goals may influence the policies and procedures, they should always be aligned with legal requirements to be effective. Marketing trends, although important for business strategy, do not provide the necessary legal framework that billing policies require. Historical data can inform practices but does not encompass the comprehensive guidelines that federal and state statutes provide. Therefore, focusing on these legal statutes is paramount for ensuring compliance and proper operational conduct.