What should be done when a compliance program finds discrepancies in claims?

When a compliance program identifies discrepancies in claims, reporting the findings to management is crucial. This step ensures that the appropriate authority is made aware of potential issues that may impact the organization, compliance with regulations, and the integrity of the billing process. Management can then assess the situation, determine the severity of the discrepancies, and decide on the necessary actions to resolve the issues, which may involve further investigation, corrective measures, or policy adjustments.

Addressing discrepancies effectively requires management to be informed so they can allocate resources appropriately to mitigate any risks involved. This systematic approach not only helps in rectifying the immediate issues but also aids in refining the overall compliance framework for the future.

Other choices, while they may seem relevant, do not address the immediate need to ensure accountability and oversight in response to the discrepancies identified. Seeking client feedback, revising the compliance manual, or halting all billing procedures do not provide the necessary administrative action needed to handle the discrepancies effectively.